About Us

Direct Impact expertise is a call center service provider that takes a holistic, business-first approach to the customer experience, maintaining a focus on business results and growing their bottom line. We offer solutions to companies looking to expand their business with affordable call center services.


Establishing a contact center in Jordan allow to save up to 50% of labor and overhead cost and have access to top bilingual agent work face with experience in a diversity of inbound and outbound call center services (Customer service, Lead Generation, Sales, Receptionist services an IT tier 1 support services).



Direct Impact Management team has over 20-yearsof expertise in successfully establishing, training and managing call center teams.

We empower our agents with the world class tools that allows us to secure the highest productivity.